Ask about PackReturn
PackReturn is in private testing and is preparing for App Store release. For help, an early-access enquiry or a bug report, email support@merchavelo.com. Include PackReturn in the subject so we can distinguish it from other Merchavelo apps. General app enquiries can also go to apps@merchavelo.com.
What to include in a bug report
- Your shop domain and the screen or step where the issue appeared.
- What you expected, what happened and the exact error text.
- The time of the issue, including the time zone.
- An order reference only if needed, and a screenshot with customer details hidden.
Do not send passwords, access tokens, payment-card information or full customer exports. We will arrange appropriate access if more information is needed. No response-time guarantee is offered during private testing.
Review refund advice before acting
PackReturn records advice; staff issue any refund separately in Shopify. Check the original sale terms, completed refunds, returned quantities and any manually entered tax, shipping or fee amounts. An unsupported or inconsistent order requires manual review. A saved advice record is not evidence that a refund was executed.
Privacy and testing terms
Send privacy requests to privacy@merchavelo.com. Read PackReturn privacy for data use and current testing limits, and private testing terms before using a development installation.
Availability and charges
There is no public installation link yet. The planned initial launch is free, with free access preserved for early enrolled shops. No later price or paid cutover date has been set. This website does not approve a Shopify charge.